Right of Withdrawal

Withdrawal Policy

You have the right to withdraw from this contract within one month without giving any reason.

The withdrawal period is one month from the day

• on which you or a third party named by you, who is not the carrier, have taken possession of the goods, if you ordered one or more goods in a single order and they are delivered together;
• on which you or a third party named by you, who is not the carrier, have taken possession of the last good, if you ordered several goods in a single order and they are delivered separately.

To exercise your right of withdrawal, you must inform us (Rikes Wollmaus e.K., Owner: Magnus Jödecke, Siemensstr. 5, 37412 Herzberg, Germany, Phone: +49 5521 9978800, Email: service@wollmaus.de) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email).

To meet the withdrawal deadline, it is sufficient for you to send your communication before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (except for additional costs resulting from your choice of a different delivery method), without undue delay and at the latest within 14 days from the day on which we receive notice of your withdrawal.

We will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earlier.

You must return the goods without undue delay and in any event not later than 14 days from the day on which you inform us of your withdrawal. The deadline is met if you send back the goods before the 14-day period has expired.

You bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion or Early Expiry of the Right of Withdrawal

• for the supply of goods that are not prefabricated and for which an individual choice or decision by the consumer is decisive;
• for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons if their seal has been removed;
• for the supply of audio or video recordings or computer software in a sealed package if the seal was removed after delivery.

Model Withdrawal Form

(If you wish to withdraw from the contract, please fill out this form and send it back.)

— To Rikes Wollmaus e.K., Owner: Magnus Jödecke, Siemensstr. 5, 37412 Herzberg, Germany, Email: service@wollmaus.de
— I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)
— Ordered on (*) / received on (*)
— Name of the consumer(s)
— Address of the consumer(s)
— Signature of the consumer(s) (only if this form is notified on paper)
— Date
(*) Delete as appropriate.