Terms and Conditions

1. Scope of our terms and conditions

The following terms and conditions apply to all orders via our online shop.

2. Contract partner, contract conclusion

The purchase contract comes with Rikes Wollmaus e.K. Inh. Magnus Jödecke.

By placing the products in the online shop, we submit a binding offer to conclude the contract. You can initially place our products without obligation into the shopping basket and correct your entries at any time before submitting your binding order by using the corrective aids provided for this purpose in the order process. The contract comes about by accepting the offer via the goods contained in the shopping cart by clicking on the order button. Immediately after sending the order, you will receive a confirmation by e-mail.

3. Contract language, contract data storage
We store the contract text and send you the order data and our general terms and conditions by e-mail. You can also read the terms and conditions on this page at any time. You can view your past orders in our customer login.

4. Delivery conditions
In addition to the indicated product prices are still shipping costs. You can find out more about the amount of the shipping costs in the offers.

In principle, you have the possibility to pick up at Rikes Wollmaus e.K. Inh. Magnus Jödecke, Hauptstr. 97, 37431 Bad Lauterberg, Germany at the following business hours: Monday to Friday 09:30 - 18:00, except on holidays

5. Payment
The following payment methods are available in our shop

Prepayment (Germany and EC)
If you choose the payment method of payment in advance, we will call you our bank account in separate e-mail and deliver the goods after payment received.

Cash on delivery (Germany)
You pay the purchase price directly to the deliverer. There are additional costs of 5 Euros.

Credit Card
After completing the ordering process you will be prompted to enter your credit card information. These are transmitted over an encrypted connection directly to the payment provider. The credit card data will not be stored at any time in our system. The payment amount is initially only reserved. The card will be charged with the shippment of the order.

You pay the invoice amount via the online provider Paypal. You must always be registered there or register, authenticate with your access data and confirm payment instructions to us. You'll get more information during the ordering process. The payment transaction is executed by Paypal immediately afterwards.

Immediate transfer (Germany)
After submitting the order, you will be redirected to the website of the online provider SOFORT. In order to be able to pay the invoice amount via SOFORT, you must have an online banking account activated with the PIN / TAN procedure, authorized to participate in SOFORT, appropriately legitimate and confirm the payment instructions to us. You'll get more information during the ordering process. The payment transaction will be carried out immediately by IMMEDIATE transfer and your account is debited. Please note that for some banks the direct transfer is not yet available. For more information on whether your bank supports this service, click here:

Invoice (Germany)
Subject to good credit ratings, registered customers will be able to purchase bills after the first successful order. Payment is due within 14 days after receipt of the invoice without deductions. Invoicing is made with the delivery.

6. Reservation of ownership
The goods remain our propery until full payment

7. Transport damage
If goods are delivered with obvious damage to transport, please report these errors immediately to the deliverer as soon as possible and contact us immediately. The omission of a complaint or contact has no consequences for your statutory claims and their enforcement, in particular your warranty rights. They help us, however, to assert our own claims against the freight carrier or transport insurance.

8. Warranty and guarantees
The statutory right of deficiency applies. You can find information on any applicable applicable guarantees and their exact terms and conditions at the product and on special information pages in the shop.

9. Responsibility
We are always liable without limitation for claims due to damages caused by us, our legal representatives or vicarious agents

  • In case of injury to life, body or health
  • in case of inetnional or grossly negligent breach of duty
  • in case of warranty, as agreed, or
  • as long as the scope of the Product Liability Act has been opened

With injury of substantial contract obligations, whose fulfillment the proper execution of the contract may trust in the first place made possible and on their adherence to the contracting parties regularly, (cardinal obligations) by easy negligence of us, our legal representatives or executing aides the liability of the height is limited after damage foreseeable on the conclusion of a contract, on whose emergence must be typically counted. In all other respects are requirements on payment of  damages precluded.

10. Dispute Resolution
Platform of the EU Commission regarding online dispute resolution:

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* incl. tax, plus shipping